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Terms and Conditions

Welcome to SJN Services. These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to comply with these terms.

1. Introduction

SJN Services is an online platform that connects customers with independent service providers offering home maintenance and repair services such as AC repair, electrical work, plumbing, CCTV installation, appliance repair, and other handyman services.

We act only as a marketplace platform and do not directly provide the services listed.

2. User Eligibility

To use our services, you must:

  • Be at least 18 years old

  • Provide accurate and complete information

  • Use the platform for lawful purposes only

We reserve the right to suspend or terminate accounts that violate these terms.

3. Customer Responsibilities

Customers using SJN Services agree to:

  • Provide accurate job details when booking a service

  • Allow service providers access to perform the requested work

  • Make payments according to the agreed service terms

  • Treat service providers with respect and professionalism

Customers are responsible for verifying service details before confirming a booking.

4. Service Providers

Service providers on the platform are independent contractors and not employees of SJN Services.

SJN Services:

  • Does not guarantee the quality of work performed

  • Is not responsible for damages caused by service providers

  • Does not supervise or control how services are performed

However, we may review complaints and remove providers who violate our policies.

5. Booking and Payments

When a customer books a service:

  • Prices may vary depending on the provider and job requirements

  • Payments may be made through the platform or directly to the service provider

  • Additional charges may apply if extra work is requested

SJN Services may charge a service or platform fee.

6. Cancellations and Refunds

Customers may cancel bookings according to the following conditions:

  • Cancellation before service arrival: No charge or minimal fee

  • Cancellation after provider arrival: Cancellation fee may apply

Refunds are handled based on the specific case and platform policies.

7. User Conduct

Users must not:

  • Use the platform for illegal purposes

  • Harass service providers or other users

  • Provide false or misleading information

  • Attempt to bypass the platform for fraudulent activities

Violation of these rules may result in account suspension or termination.

8. Limitation of Liability

SJN Services shall not be held liable for:

  • Service quality issues

  • Property damage caused by service providers

  • Delays or cancellations by providers

  • Losses resulting from user misuse of the platform

The platform only facilitates connections between customers and service providers.

9. Intellectual Property

All content on the platform including logos, branding, and design belongs to SJN Services and may not be copied or used without permission.

10. Privacy Policy

User data is handled according to our Privacy Policy. By using the platform, you agree to our data collection and usage practices.

11. Changes to Terms

SJN Services may update these Terms and Conditions at any time. Continued use of the platform means you accept the updated terms.

12. Contact Information

For questions or support, contact us at:

SJN Services
Email: info@sjnservices.pk
Phone: 03000-928661
Website: www.sjnservices.pk