At SJN Services, we strive to ensure customer satisfaction while providing a reliable platform that connects customers with professional service providers. This Refund Policy outlines the conditions under which refunds may be issued.

1. Service-Based Refunds

Since SJN Services connects customers with independent service providers, refunds are evaluated based on the specific situation.

Refunds may be considered if:

• The service provider does not arrive for the scheduled service

• The service cannot be completed due to provider issues

• A payment was charged incorrectly

• The booking was cancelled within the allowed cancellation period

2. Non-Refundable Situations

Refunds may not be issued in the following situations:

• The service has been successfully completed

• The issue arises from incorrect information provided by the customer

• The customer cancels after the service provider has arrived

• Additional work requested by the customer increases the cost

3. Cancellation Refunds

Before Service Provider Arrival

Customers may receive a full or partial refund if the booking is cancelled before the technician arrives.

After Service Provider Arrival

If the service is cancelled after the technician arrives, a cancellation fee may apply.

4. Platform Fees

Any platform or service fees charged by SJN Services may be non-refundable, depending on the circumstances.

5. Refund Processing

If a refund request is approved:

• Refunds may be processed within 5–10 business days

• Refunds will be issued through the original payment method where possible

6. Refund Requests

To request a refund, customers must contact our support team with the following details:

• Booking ID

• Service date

• Description of the issue

Our support team will review the request and respond as soon as possible.

7. Contact Support

For refund-related inquiries, please contact:

SJN Services
Email: info@sjnservices.pk
Phone: 03000-928661
Website: www.sjnservices.pk