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Refund Policy

 

Refund Policy

Effective Date: [1st-Aug-2025]

At SJN Handyman On-Demand Services (“Company”, “we”, “our”, or “us”), we aim to provide reliable and high-quality services. This Refund Policy explains when Clients may be eligible for a refund.

1. General Policy

  • Payments made for completed services are non-refundable, except as set out in this policy.

  • Refunds, if approved, will be issued to the original payment method used at the time of booking.

2. Cancellations

  • Client-Initiated Cancellations:

    • If a booking is cancelled more than 2 hours before the scheduled service, no cancellation fee will apply.

    • If cancelled within 2 hours of the scheduled service, a cancellation fee (equal to the call-out charge or minimum service fee) will apply.

  • No-Show by Client:

    • If our handyman arrives and cannot gain access or the Client is not present, no refund will be issued.

3. Service Issues

  • If the Client is dissatisfied with the quality of the service, they must notify the Company within 48 hours of completion.

  • The Company reserves the right to:

    • Revisit the property and rectify the issue at no extra cost, or

    • Issue a partial or full refund, at the Company’s discretion.

  • Refunds will not be granted for:

    • Pre-existing issues not disclosed at the time of booking.

    • Situations where the handyman advised against a temporary or incomplete repair, but the Client requested it.

    • Work affected by external factors beyond our control (e.g., structural faults, hidden defects, weather conditions).

4. Materials & Parts

  • Materials and parts purchased on behalf of the Client are non-refundable, once ordered or installed.

  • If unused and returnable to the supplier, the Client may receive a refund minus any restocking or supplier fees.

5. Refund Processing

  • Approved refunds will be processed within 7–10 business days.

  • The Company is not responsible for delays caused by banks, payment processors, or credit card providers.

6. Exceptions

  • Emergency call-outs, urgent repairs, and temporary fixes are non-refundable due to the immediate nature of the service.

  • Promotional or discounted services may be subject to additional restrictions.

7. Contact Us

For refund requests or concerns, please contact:

SJN Handyman On-Demand Services
Email: [info@sjnservices.pk]
Phone: [03000-928661]
Address: [Karachi